SignalMoth
Proof stories

Process / Refund approval

One threshold changes who decides.

Both requests are valid and both refunds complete. The amount condition determines whether policy can approve directly or responsibility must move to a manager first.

Condition A

Within policy

  1. Customer submits a complete refund request.
  2. Support confirms the evidence.
  3. Policy finds the amount below the automatic limit.
  4. Payment issues the refund.
  5. Customer receives confirmation.

Condition B

Above limit

  1. Customer submits a complete refund request.
  2. Support confirms the evidence.
  3. Policy finds the amount above the automatic limit.
  4. Manager reviews and approves the request.
  5. Payment issues the refund.
  6. Customer receives confirmation.

What changed

The outcome stayed stable. Responsibility moved.

The policy threshold does not reject the request. It inserts an accountable decision owner before payment can begin.

Trace the interactive version